Help center

Answers for photos, songs, purchases, and support.

Need help with an account, purchase, refund, output, or bug?

Send details to support@vibemeai.net. Include your platform, app version, account email or user ID if available, screenshots, and a concise description.

Creating

3 answers

What is VibeMe AI?

VibeMe AI is a music video maker that helps turn a photo into a singing, lip-synced, or face-dance style video using songs, meme sounds, quotes, and AI-assisted creative tools.

What kind of photo should I upload?

Use a clear face photo, portrait, sketch, or character image that you own or have permission to use. Avoid uploading images of people without appropriate consent.

Do AI videos always look perfect?

No. AI outputs can include odd expressions, mismatched motion, inaccurate details, or unexpected results. Review every video before saving, sharing, or using it publicly.

Billing

2 answers

How do I request a refund?

Use Apple App Store or Google Play refund tools for purchases made through those marketplaces. If an approved refund does not update your app access, contact support with proof of approval.

How can I cancel a subscription?

Subscriptions purchased through a mobile marketplace are managed in that marketplace account. Open the App Store or Google Play subscription settings and follow the cancellation instructions shown there.

Account

2 answers

How do I delete my account?

Open the app, go to the account, profile, or settings area, choose the account deletion option, review the notice, confirm the request, and complete any verification step shown in the app.

What if I cannot access the app?

Email support@vibemeai.net with enough information to verify and locate the account. Some billing, safety, dispute, tax, backup, or legal records may be retained where required.

Privacy

1 answers

Does VibeMe AI use uploads to train foundation models?

VibeMe AI does not use personal information or uploaded content to train general-purpose AI or foundation models unless separate, explicit permission is given.

Safety

1 answers

How do I report a bug, unsafe output, or rights issue?

Send details to support@vibemeai.net. Include your platform, app version, account email or user ID if available, screenshots, prompt or sound context, and a clear description of the issue.